Terms and Conditions
HD Trade Services Pty Ltd
Effective Date: 12 March 2025
These Terms and Conditions ("Agreement") govern the services provided by HD Trade Services Pty Ltd ("Company," "we," "us," or "our") to the client ("you" or "Customer"). By engaging our services, you agree to these terms and conditions in full. Please read this Agreement carefully before proceeding.
1. Scope of Work
HD Trade Services Pty Ltd will provide plumbing services as detailed in the quotation or written agreement issued prior to commencement. Services will be conducted professionally, promptly, and in compliance with all relevant regulations and standards in Queensland, Australia.
2. Payment Terms
2.1 Payment Upon Completion
Full payment is due immediately upon completion of work unless agreed otherwise in writing.
2.2 Late Payment Interest
If payment is not received within 7 days of completion, interest will accrue on the overdue amount at a rate of 10% per annum, calculated daily until the outstanding amount is paid in full.
2.3 Recovery Costs
The Customer agrees to reimburse all reasonable costs incurred by the Company in recovering unpaid amounts.
2.4 Hourly Recovery Fee
In the event of late payment, the Customer agrees to pay for the Company's time spent on recovery efforts, including but not limited to:
- Administrative efforts, such as drafting letters, making phone calls, and corresponding regarding the debt.
- Site visits to the property to discuss or collect payment.
- Coordination with debt collection agencies or legal representatives.
These efforts will be billed at a rate of $140 per hour, calculated in 15-minute increments. The Customer will receive an itemized statement detailing the time spent and activities performed.
2.5 Non-Attendance Fee
If HD Trade Services Pty Ltd attends the Customer's property at the scheduled time and no one is available to provide access to the property or otherwise allow work to proceed, the Customer agrees to pay a non-attendance fee of $123.43.
2.6 Deposit Policy
For certain services, the Company may require a deposit before commencing work. Deposits are non-refundable unless otherwise stated in the quotation or agreement.
3. Customer Obligations
The Customer agrees to:
- Provide safe, unobstructed access to the property for our personnel and equipment.
- Ensure that someone is available at the property at the scheduled time to provide access and facilitate the work.
- Disclose any relevant property conditions, hazards, or issues that may affect our services.
Failure to comply with these obligations may result in delays or additional costs, which the Customer agrees to bear.
4. Warranties and Liability
4.1 Workmanship Warranty
The Company provides a 1-year warranty on all workmanship starting from the date of work completion.
4.2 Warranty Exclusions
The warranty is void under the following circumstances:
- Misuse, neglect, or accidental damage.
- Lack of routine maintenance as specified by us.
- Unauthorized repairs, modifications, or tampering by third parties.
5. Confidentiality and Non-Disparagement
5.1 Confidentiality
The Customer agrees to maintain the confidentiality of all communications, pricing, and project details shared by the Company.
5.2 Non-Disparagement
The Customer agrees not to post, share, or publish any negative, critical, misleading, or defamatory statements about the Company.
6. Dispute Resolution
All disputes will be addressed through direct negotiation first, followed by mediation if necessary, in Queensland, Australia.
7. Termination
The Company may terminate this Agreement immediately if the Customer breaches any terms or if payments are overdue.
8. Governing Law
This Agreement is governed by and interpreted in accordance with the laws of Queensland, Australia.
9. Severability
If any part of this Agreement is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.
10. Variation of Terms
The Company reserves the right to update these Terms and Conditions at any time. Customers will be notified of changes before engaging services under the updated terms.
Customer Acknowledgment
By engaging HD Trade Services Pty Ltd, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.