Terms & Conditions

Full payment is due immediately upon completion of work unless agreed otherwise in writing.

If payment is not received within 7 days of completion, interest will accrue on the overdue amount at a rate of 10% per annum, calculated daily until the outstanding amount is paid in full.

The Customer agrees to reimburse all reasonable costs incurred by the Company in recovering unpaid amounts.

In the event of late payment, the Customer agrees to pay for the Company's time spent on recovery efforts, including but not limited to:

• Administrative efforts, such as drafting letters, making phone calls, and corresponding regarding the debt.
• Site visits to the property to discuss or collect payment.
• Coordination with debt collection agencies or legal representatives.

These efforts will be billed at a rate of $140 per hour, calculated in 15-minute increments. The Customer will receive an itemized statement detailing the time spent and activities performed.

If HD Trade Services PTY LTD attends the Customer's property at the scheduled time and no one is available to provide access to the property or otherwise allow work to proceed, the Customer agrees to pay a non-attendance fee of $123.43. This fee covers the time and costs associated with the failed appointment. Re-attendance at the property will require rescheduling, and an additional call-out fee of $123.43 will apply for each subsequent visit.

For certain services, the Company may require a deposit before commencing work. Deposits are non-refundable unless otherwise stated in the quotation or agreement.

By accepting an estimate or engaging our services on behalf of a company, trust, or any other entity (the “Entity”), the individual (“you”) personally guarantee the payment of all amounts due under this Agreement. This means that if the Entity fails to make any payment when due, you will be personally responsible for paying the outstanding amount, including any applicable interest and recovery costs, as outlined in this Agreement.

If any payment made by the Customer is returned or dishonored, the Customer agrees to pay a fee of $50 per occurrence, in addition to any bank charges incurred by HD Trade Services PTY LTD.

In the event of non-payment or late payment, HD Trade Services PTY LTD reserves the right to cease providing services or withdraw previously provided services (if feasible) until all outstanding amounts are paid in full. This includes withholding completion certificates or relevant documentation until the balance is settled.

All works performed and materials supplied by HD Trade Services PTY LTD remain the property of the Company until the invoice is paid in full by the Customer. The Customer shall not acquire any right, title, or interest in the works or materials until full payment has been received by the Company.

The Company provides a 1-year warranty on all workmanship starting from the date of work completion.

The warranty is void under the following circumstances:

• Misuse, neglect, or accidental damage.
• Lack of routine maintenance as specified by us.
• Unauthorized repairs, modifications, or tampering by third parties.

To the extent permitted by law, HD Trade Services PTY LTD disclaims all liability for indirect, incidental, or consequential damages, including but not limited to loss of business, profits, or opportunities.

Nothing in this Agreement is intended to exclude, restrict, or modify any rights or remedies the Customer may have under the Australian Consumer Law.

The Company is not liable for delays or failures caused by events beyond our control, including natural disasters, strikes, or government actions.

The Customer agrees to maintain the confidentiality of all communications, pricing, and project details shared by the Company. Disclosure to third parties requires prior written consent.

Customers must address any dissatisfaction or concerns directly with the Company in writing. The Company will make every reasonable effort to resolve such concerns promptly and fairly.

HD Trade Services PTY LTD ("the Company") warrants that all labour and workmanship performed by its employees shall be free from defects for the lifetime of the work ("Lifetime Labour Warranty"), subject to the terms and exclusions set out below.

In the event that a defect in workmanship is identified and substantiated to the reasonable satisfaction of the Company, and such defect falls within the scope of this Warranty, the Company shall:

• Rectify the defective workmanship at no additional cost to the Customer; or
• Where the Company is unable to rectify the defect, refund the labour charges originally paid for the defective component of the work.

This Warranty is subject to the following conditions:

• The defect must directly arise from workmanship carried out by the Company.
• The claim must be made by the original Customer and relate to the original site of service.
• This Warranty covers labour and workmanship only. Materials, parts, products, appliances and components are NOT covered by this Warranty, whether or not they were supplied by the Company. They carry the warranty offered by their manufacturer, on that manufacturer's terms. Where the Company supplied the item, the Company will administer the manufacturer's warranty claim on the Customer's behalf as a courtesy, which does not make the Company the warrantor of that item.
• The defect must not arise from misuse, neglect, fair wear and tear, environmental conditions, unauthorised modifications or repairs, lack of maintenance, or failure of materials or components.
• Where the Customer has elected a temporary, partial or lower-cost repair in preference to the remedy the Company recommended, this Warranty applies only to the workmanship of the repair actually performed, and not to the recurrence of the underlying fault that the recommended remedy would have addressed. Any such election will be identified on the quotation or invoice.
• The Customer must provide written notice of the defect within a reasonable time after it becomes apparent and allow the Company reasonable access to inspect, assess, and remedy the issue.

This Lifetime Labour Warranty is non-transferable and does not apply where services have been altered, interfered with, or rectified by third parties without prior written consent from the Company.

This Warranty is provided in addition to, and does not exclude, restrict or modify, the Customer's rights under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law .

In addition to the above warranty, the Company offers a 100% Satisfaction Guarantee on all services performed.

If the Customer is not satisfied with the completed service, they must notify the Company in writing within seven (7) calendar days of the date of completion, clearly stating the grounds for dissatisfaction.

Upon receipt of such notification, the Company will investigate the matter in good faith and, where appropriate, at its sole discretion, provide one or more of the following remedies:

• Re-perform the relevant services at no additional charge;
• Rectify any aspect of the service that does not meet the agreed standard;
• Offer a fair and reasonable alternative resolution.

This Satisfaction Guarantee does not apply to claims based on subjective preferences or outcomes beyond the reasonable control of the Company and must be exercised in good faith.

Nothing in this section is intended to exclude, restrict, or modify any rights, remedies, or consumer guarantees available to the Customer under applicable Australian Consumer Law.

Disputes will first be addressed through direct negotiation between both parties.

If negotiations fail, disputes must be submitted to mediation in Queensland, Australia, before pursuing litigation. Both parties will equally share mediation costs unless otherwise agreed.

In the event of a dispute that cannot be resolved through mediation, the matter will be referred to binding arbitration, conducted in accordance with the laws of Queensland, Australia. The decision of the arbitrator will be final and enforceable in a court of law.